We bring order and structure to your system selection and your digitization project.
Optimization of system utilization
There is often untapped potential in the existing system. We help to make optimum use of these resources by adapting the existing setup to the specific needs of the hotel and train the employees. For maximum efficiency.
Holistic system optimization
We analyze, optimize and redesign the system landscapes of hotels. In doing so, we always focus on cost-effectiveness, a comprehensive guest experience and efficient processes to reduce the workload on employees. We are actively at your side, offering support and advice and creating clarity and transparency.
Initial setup of the system landscape
For new hotel openings, we build the system landscape from scratch and thus define the setting for the future. We create a solid basis that not only meets current requirements, but also supports future developments and growth.
This is how we help you to make the right decisions:
Deep Dive Workshop
In this workshop, we get everyone involved in the project on board at an early stage and discuss the project plan in detail. We also carry out a comprehensive inventory of the existing systems, including workarounds, special usage scenarios, up-to-dateness of the interfaces and scope of the data transfer. There is also space here to discuss current problems and challenges. Together, we define the goals for the coming years and thus lay the foundation for successful implementation.
Analysis
Based on the results of the deep dive workshop, we carry out an in-depth analysis of the existing system landscape and identify initial optimization potential. At the same time, we draw up an initial preselection of potential system partners. To do this, we use our extensive know-how and engage in intensive internal discussions in order to provide our hotel customers with the best possible recommendations. You save yourself the trouble of scanning the opaque hotel technology market.
Initial talks with system providers
In the next step, we talk to potential system providers to check and substantiate our recommendations. We clarify final details, such as the depth of integrations, the exchange of data and the frequency and timing of these processes. We also find out about planned developments to ensure that the chosen systems are future-proof.
Recommendation for action
In this step, we present our hotel customers with a recommendation for action and introduce the appropriate systems. We reveal the advantages and disadvantages of the possible system constellations and enter into a detailed discussion to find the best solution for the hotel's specific needs.
Provider coordination
We arrange appointments for demo calls in which we dive deep into the respective systems. This gives both the system providers and the hotel customers the opportunity to get to know each other and ask specific questions. These discussions help to confirm the suitability of the systems and clarify any concerns directly. We know where to ask critical questions and are happy to take on the role of bad cop to ask unpleasant questions. In this way, we make sure that we really look at all the details - including those that could later cause difficulties or pose challenges in day-to-day work.
RFP process
We start the RFP process (Request for Proposal) for the system selection. We know all the criteria that you as a hotel should put to the test for your individual needs from the FF and quickly achieve the necessary level of detail. We ask all potential system partners to confirm in writing which functions and integrations with other systems are guaranteed. In this part of the process, we ensure that a fact-based decision can be made. Thanks to our experience, your process really picks up speed here.
Requesting quotes and comparing providers
We obtain offers from the system providers and evaluate them based on our project experience. If necessary, we conduct renegotiations in order to achieve the best possible conditions. We compile all the information in a comprehensive system comparison, in which we take into account one-off costs, license fees and transaction costs. In this way, we ensure that our customers have full cost transparency at all times.
Support in the decision-making phase
We accompany you in the decision-making process and support you in bringing about internal coordination and underpinning it with detailed presentations, comparisons, cost calculations and ROI calculations.
What can we do for you?
Conception of your Digital strategy
Setting up processes with a focus on the Guest journey
System analysisaudits and ROI Calculations
Project management of digitization projects
Coordination of all system providers
Change management and supporting the team with the implementation
Training for teams or individuals using the system
Complexity and sensitivity in digital projects
Digital projects in hotels are often more complex and comprehensive than one might initially expect. Many different departments are affected and employees' workflows will change in the course of a system changeover. There is no one-size-fits-all solution and no blueprint for an optimal IT architecture. The decision to replace or introduce a new system is not an easy one and must be carefully considered. For us, this is our daily work and we have a lot of experience in this area. We know all the necessary steps, are experienced in change management and guide our customers safely through the project - always with the necessary sensitivity. After all, it's not about systems, but about people. People who use these systems and people who experience the digital experience via these systems as guests.
